Louisiana Department of Revenue

LaTAP FAQ

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System Requirements to Use LaTAP

• What are the system requirements to use LaTAP?

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How to Register to Use LaTAP

• How do I register to use LaTAP?
• What information is required to use LaTAP?
• I don't remember my last payment amount. Can I still use LaTAP?
• I have multiple tax accounts. Can I access all of my tax accounts in LaTAP?
• I followed the steps to register but have not received an authorization code yet. Where is it?

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Login/Password Assistance for LaTAP Users

• I'm using my taxpayer ID as my User ID, and it's telling me that I have an invalid username. How can this be if I used to login to the old system with it?
• I forgot my password. How do I get back into LaTAP?
• I forgot my password and followed the steps but have not received an authorization code yet. Where is it?
• I'm worried that my password has been compromised. What should I do?
• I couldn’t remember my password and after guessing wrong too many times, I’m locked out of my account. How do I get back into LaTAP?
• I no longer want access my accounts in LaTAP. How do I cancel my access?
• What are the requirements for a LaTAP password?

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Adding Additional Accounts to My LaTAP Profile

• I have multiple tax accounts. Can I access all of my tax accounts in LaTAP?

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Changing Account Information in LaTAP

• The address on my account is incorrect. Can I use LaTAP to change the address on my account?
• My bank information has changed or I'd like to use another source. How can I update this?

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Filing and Amending Returns in LaTAP

• How do I file a return in LaTAP?
• When must I file my return for it to be timely? Is there a grace period?
• Will I get a confirmation number if I file my return in LaTAP?
• How long will it take for my returns to be processed?
• Where do I key in the Schedules for my return?
• How can I print a copy of my return?
• I made a mistake on a previously filed return. Can I amend it in LaTAP?
• I used the "Save and finish later" button to store my return in a draft format. How can I complete and file this return?
• Why isn’t the filing period that I need in the filing period list?

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Making Payments in LaTAP

• How do I make a payment in LaTAP?
• Can I save my bank account information in LaTAP so that I don’t have to enter each time I make a payment?
• My bank information has changed or I'd like to use another source. How can I update this?
• Will I get a confirmation number if I make a payment in LaTAP?
• When must I make a payment for it to be timely? Is there a grace period?
• How long will it take for my payments to process?
• My payment hasn't posted to my account, but my bank reports the money as transferred. Where did the payment go?
• I think I accidentally made a payment that I didn't want to, can I stop it?
• I made a payment but I'd like to change the amount of it. How do I do that?
• What information will my bank need to process debit payment requests?

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General Questions About LaTAP

• How can I register for LaTAP
• How long will it take for my transactions to show as completed?
• I forgot my password can you help me?
• I feel my password information has been compromised and would like to change my password, could you help me.
• I have locked myself out of the system by typing in my password incorrectly too many times.
• My bank information has changed, how do I make the corrections?
• I made an error on my original filing. Can I make corrections? Will I be charged P & I?
• Will I receive paper returns?
• I would like to amend a return that was filed manually. Can I do this?
• If I am having computer problems, can I file and pay my taxes with a paper form?
• If I am having technical difficulties with the LDR Website, whom do I contact and how do I contact them?
• Are there any restrictions on when I must file my return for it to be viewed as timely? Do I get a grace period?
• Due to computer problems my transactions did not go through making my return late. Can I request a Penalty Waiver On-Line?
• If I file online and my transaction is showing “submitted” will I be charged P & I if it is not completed by the due date?
• I got a bill from LDR even though I have already made a payment. Why?
• I want to discontinue my LaTAP accounts, how do I do this?
• How do I change my address?
• I don’t remember what my last payment was. Can you help me?
• I cannot find where to key my Schedule A exemptions & deductions.
• My payment has not been posted to my account and I have my cancelled check or EFT confirmation #.
• I registered to file in LaTAP and my authorization code was not e-mailed to me. The message said it would be mailed in 3 or 4 days.
• Do you have instructions that I can use for LaTAP?
• Will I continue to receive paper returns if I start using LaTAP?
• What is the “requests” link in LaTAP?
• I'm having computer problems and can't use LaTAP, can I still file and pay my taxes with a paper form?
• I had computer problems and my return ended up being filed late. Can I request a penalty waiver online?
• I no longer want access my accounts in LaTAP. How do I cancel my access?
• I'm having difficulties using LaTAP. Who can I contact for help?
• I'm having difficulties with the LDR website. Who can I contact for help?

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