Frequently Asked Questions

System Requirements to Use LaTAP

1. What are the system requirements to use LaTAP?

How to Register to Use LaTAP

1. How can I register for LaTAP?

2. What information is required to use LaTAP?

3. I don't remember my last payment amount. Can I still use LaTAP?

4. I have multiple tax accounts. Can I access all of my tax accounts in LaTAP?

5. I followed the steps to register but have not received an authorization code yet. Where is it?

Login/Password Assistance for LaTAP Users

1. I'm using my taxpayer ID as my User ID, and it's telling me that I have an invalid username. How can this be if I used to login to the old system with it?

2. I forgot my password. How do I get back into LaTAP?

3. I forgot my password and followed the steps but have not received an authorization code yet. Where is it?

4. I'm worried that my password has been compromised. What should I do?

5. I couldn’t remember my password and after guessing wrong too many times, I’m locked out of my account. How do I get back into LaTAP?

6. I no longer want to access my accounts in LaTAP. How do I cancel my access?

7. What are the requirements for a LaTAP password?

Adding Additional Accounts to My LaTAP Profile

1. I have multiple tax accounts. Can I access all of my tax accounts in LaTAP?

Changing Account Information in LaTAP

1. The address on my account is incorrect. Can I use LaTAP to change the address on my account?

2. My bank information has changed or I'd like to use another source. How can I update this?

Filing and Amending Returns in LaTAP

1. How do I file a return in LaTAP?

2. When must I file my return for it to be timely? Is there a grace period?

3. Will I get a confirmation number if I file my return in LaTAP?

4. How long will it take for my returns to be processed?

5. Where do I key in the Schedules for my return?

6. How can I print a copy of my return?

7. I made a mistake on a previously filed return. Can I amend it in LaTAP?

8. I used the "Save and finish later" button to store my return in a draft format. How can I complete and file this return?

9. Why isn’t the filing period that I need in the filing period list?

Making Payments in LaTAP

1. How do I make a payment in LaTAP?

2. Can I save my bank account information in LaTAP so that I don’t have to enter each time I make a payment?

3. My bank information has changed or I'd like to use another source. How can I update this?

4. Will I get a confirmation number if I make a payment in LaTAP?

5. When must I make a payment for it to be timely? Is there a grace period?

6. How long will it take for my payments to process?

7. My payment hasn't posted to my account, but my bank reports the money as transferred. Where did the payment go?

8. I think I accidentally made a payment that I didn't want to, can I stop it?

9. I made a payment but I'd like to change the amount of it. How do I do that?

10. What information will my bank need to process debit payment requests?

General Questions About LaTAP

1. How do I obtain forms?

2. What do I do if I owe taxes, but am unable to pay by the due date?

3. What do I do to set up arrangements to pay an outstanding tax liability?

4. How long will it take for my transactions to show as completed?

5. I forgot my password can you help me?

6. I feel my password information has been compromised and would like to change my password, could you help me.

7. I have locked myself out of the system by typing in my password incorrectly too many times.

8. My bank information has changed, how do I make the corrections?

9. I made an error on my original filing. Can I make corrections? Will I be charged P & I?

10. Can I use LDR File Online or LaTAP to amend a return that was originally filed on paper?

11. If I am having computer problems, can I file and pay my taxes with a paper form?

12. If I am having technical difficulties with the LDR Website, whom do I contact and how do I contact them?

13. Are there any restrictions on when I must file my return for it to be viewed as timely? Do I get a grace period?

14. Due to computer problems my transactions did not go through making my return late. Can I request a Penalty Waiver On-Line?

15. If I file online and my transaction is showing “submitted” will I be charged P & I if it is not completed by the due date?

16. Why did I receive a bill from LDR even though I have already made a payment?

17. I want to discontinue my LaTAP accounts, how do I do this?

18. How do I change my address?

19. I don’t remember what my last payment was. Can you help me?

20. I cannot find where to key my Schedule A exemptions & deductions.

21. My payment has not been posted to my account and I have my cancelled check or EFT confirmation #.

22. I registered to file in LaTAP and my authorization code was not e-mailed to me. The message said it would be mailed in 3 or 4 days.

23. Do you have instructions that I can use for LaTAP?

24. Will I continue to receive paper returns if I start using LaTAP?

25. What is the “requests” link in LaTAP?

26. I'm having computer problems and can't use LaTAP, can I still file and pay my taxes with a paper form?

27. I had computer problems and my return ended up being filed late. Can I request a penalty waiver online?

28. I no longer want to access my accounts in LaTAP. How do I cancel my access?

29. I'm having difficulties using LaTAP. Who can I contact for help?

30. I'm having difficulties with the LDR website. Who can I contact for help?

31. How do I obtain assistance with my tax questions?

32. How can I get a copy of my tax return?