Frequently Asked Questions

General Questions About LaTAP

1. How do I obtain forms?

   Anyone needing forms should call (225) 219-2113. It is helpful if you know the form number that you are requesting. Forms can also be picked up at our main office or any regional office. Many forms may also be downloaded from this Department's web page at our Tax Forms area.

2. What do I do if I owe taxes, but am unable to pay by the due date?

   Submit your return by the due date. By filing timely, you avoid delinquent filing penalty. Any amount paid with your return will reduce the interest and late payment penalty charges. The Department will bill you for any tax, interest, and penalties that are owed.

3. What do I do to set up arrangements to pay an outstanding tax liability?

   Installment arrangements are handled by the Collection Division at (225) 219-7448.

4. How long will it take for my transactions to show as completed?

   Usually it will take 3-4 days depending on type of transactions.

5. I forgot my password can you help me?

   A taxpayer can click on “Forgot my Password” and after answering a security question(s), an E-mail will be sent to him with this information.

6. I feel my password information has been compromised and would like to change my password, could you help me.

   If they require help, an LDR agent can reset the password. Please call (225) 219-0102 for assistance.

7. I have locked myself out of the system by typing in my password incorrectly too many times.

   An LDR agent - (225)-219-0102 can reset the password.

8. My bank information has changed, how do I make the corrections?

   The taxpayer can make online corrections.

9. I made an error on my original filing. Can I make corrections? Will I be charged P & I?

   A taxpayer can amend any return filed electronically online.

10. Can I use LDR File Online or LaTAP to amend a return that was originally filed on paper?

    Yes, you can amend returns that were filed manually if that return is listed.

11. If I am having computer problems, can I file and pay my taxes with a paper form?

    Yes, You can file your return manually, however, if you are mandated to file Electronic payments you must contact LDR to arrange for Fed Wire or other alternatives to prevent penalty.

12. If I am having technical difficulties with the LDR Website, whom do I contact and how do I contact them?

    If possible use the “Contact Us” function on the Website. If not call LDR for assistance.

13. Are there any restrictions on when I must file my return for it to be viewed as timely? Do I get a grace period?

    No grace period is given for online filers. Returns must be filed online on the due date to prevent penalties or interest.

14. Due to computer problems my transactions did not go through making my return late. Can I request a Penalty Waiver On-Line?

    No. A taxpayer can download a Penalty Waiver request form from our LDR Website. He must complete the form and mail it to the PO Box 201 Baton Rouge LA 70821 address.

15. If I file online and my transaction is showing “submitted” will I be charged P & I if it is not completed by the due date?

    No. If the return is correct and the payment is made no other charges will be made. The date we will use as the mail date is the submitted date.

16. Why did I receive a bill from LDR even though I have already made a payment?

    It is possible the bill was scheduled to mail before your payment was received and processed. You may call (855) 307-3893 to verify the payment was received and obtain updated account balances. Taxpayers that have registered to use LaTAP may check their current balance online by logging into LaTAP.

17. I want to discontinue my LaTAP accounts, how do I do this?

    LaTAP can be discontinued online.

18. How do I change my address?

    Addresses can be added or changed online using the edit feature.

19. I don’t remember what my last payment was. Can you help me?

    If taxpayer provides enough information to assure that he has the authority to access the account then the LDR agent can give out this information.

20. I cannot find where to key my Schedule A exemptions & deductions.

    All links are in blue letters and are underlined. Look on front page of Sales return in LaTAP and you will see Schedule A.

21. My payment has not been posted to my account and I have my cancelled check or EFT confirmation #.

    Payments submitted for a particular filing period are not posted to the account until the associated return has been received and processed. Withholding payments are not posted to the account until 3 days after the due date of the return.

22. I registered to file in LaTAP and my authorization code was not e-mailed to me. The message said it would be mailed in 3 or 4 days.

    If there are was a 0 payment submitted in registration, then the authorization would not be emailed.

23. Do you have instructions that I can use for LaTAP?

    In addition to these FAQs, there is a LaTAP demonstration video available to introduce LaTAP users to the basic functions available in LaTAP. View the demo here.

24. Will I continue to receive paper returns if I start using LaTAP?

    Yes, returns will continue to be mailed to you unless you request that they are stopped.

25. What is the “requests” link in LaTAP?

    Every return, payment, or account change that you submit to the Department via LaTAP is referred to as a “request”. You use the “request” link to view a list of all requests waiting to be processed and all completed requests.

26. I'm having computer problems and can't use LaTAP, can I still file and pay my taxes with a paper form?

    Yes, you can file your return on paper. However, if you are mandated to pay electronically, you must contact LDR to arrange for an EFT or other alternatives to prevent any penalties.

27. I had computer problems and my return ended up being filed late. Can I request a penalty waiver online?

    No. You may download a Penalty Waiver request form (R-20128) from the LDR website. It must be completed and mailed to LDR at PO Box 201, Baton Rouge, LA 70821.

28. I no longer want to access my accounts in LaTAP. How do I cancel my access?

    After logging into LaTAP, select the “my profile” link to open your LaTAP user profile. On this profile page, use the "Cancel My Online Access" button. If you change your mind later and decide that you want to access your accounts in LaTAP again, you will have to complete a new LaTAP registration and select a new login id.

29. I'm having difficulties using LaTAP. Who can I contact for help?

    Contact the Department of Revenue via email at Business Louisiana Taxpayer Access Point(LaTAP) Inquiries or call 855-307-3893.

30. I'm having difficulties with the LDR website. Who can I contact for help?

    If possible, use the "Contact Us" link at the top of any LDR page or click this link to submit an email: Web Site Technical Questions, Comments, Or Suggestions.

31. How do I obtain assistance with my tax questions?

    Tax questions can be submitted by email at the Contact Us Online page on LDR’s website. Assistance can also be obtained in person at LDR’s headquarters in Baton Rouge or the LDR regional office in New Orleans or by phoning (855)-307-3893.

32. How can I get a copy of my tax return?

    Taxpayers may request copies of any tax return or other previously filed document by completing a Tax Information Disclosure Authorization, Form R-7004. Instructions for the form can be found here.

    As of July 17, 2015, the research fee for copies of tax returns authorized by R.S. 47:1507 are as follows:

    • $15.00 for a copy of any tax return or other document for each year or tax period requested, regardless of whether the requested return or document is located.
    • $25.00 for each certified copy of any return or other document for each year or tax period requested, regardless of whether the requested return or document is located.

    All research fees for copies must be paid when you submit the Tax Information Disclosure Authorization, Form R-7004. Payments can be by check or money order made payable to the Louisiana Department of Revenue. Cash cannot be accepted. Credit card payments can be submitted in Louisiana File Online.