If you are experiencing problems using LaTAP, the Louisiana Department of Revenue's online taxpayer portal, LDR is available to assist you with technical issues, account access, and general navigation.

Before contacting LDR, try the following:

• Verify that you are using a supported, up-to-date web browser.

• Clear your browser's cache and cookies, then try again.

• Disable any browser extensions or auto-fill features that may interfere with LaTAP.

• Review the available LaTAP instructions and user guides to determine whether your question has already been answered.

If you still need assistance, contact the Louisiana Department of Revenue Customer Service Division for help with:

• Registering for LaTAP

• Logging in or resetting your password

• Multi-factor authentication or authorization code issues

• Account access problems

• Technical errors while filing returns or making payments

• General LaTAP navigation and functionality

Before You Contact LDR

To help resolve your issue more quickly, have the following information available:

• Louisiana Revenue Account Number (if applicable)

• Federal Employer Identification Number (FEIN) or Social Security Number

• Username or email address associated with your LaTAP account

• A description of the problem or any error message received

• The date and time the issue occurred

• The web browser and device you were using

If possible, record the exact error message or take a screenshot of the issue before contacting LDR. This information can help Customer Service identify the problem more quickly and provide a faster resolution.

Recommendation: Many common issues—such as password resets, authorization code questions, registration assistance, and payment processing questions—are addressed in the LaTAP FAQs and user guides. Reviewing these resources before contacting LDR may help you resolve your issue without waiting for assistance.